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Shipping and Return

SHIPPING

TO DECAY PROVIDES FREE STANDARD SHIPPING FOR ORDERS EXCEEDING 1000 SEK WITHIN THE EUROPEAN UNION. PLEASE BE AWARE THAT SHIPPING COSTS WILL BE CALCULATED UPON CHECKOUT. FOR ORDERS BELOW 1000 SEK, THE COST WILL VARY BETWEEN SEK 50 AND SEK 250, DEPENDING ON THE ITEMS IN YOUR PURCHASE.

LOCAL PICK-UP IN OUR STORE IS AVAILABLE FOR FREE, SKOLGATAN 1E, 602 25 NORRKÖPING, SWEDEN.

ALTHOUGH OUR GOAL IS TO CONSISTENTLY DISPATCH OUR PRODUCTS WITH SPEED AND EFFICIENCY, DELIVERY TIMES ARE PRESENTED AS GUIDELINES. TYPICALLY, ORDERS ARE SENT OUT WITHIN A MAXIMUM OF 3 WORKING DAYS. IT'S IMPORTANT TO BE AWARE THAT DISPATCH TIMES MAY EXTEND DURING HIGH-DEMAND PERIODS. ONCE YOUR PRODUCT HAS SHIPPED, IT USUALLY TAKES 2 TO 3 BUSINESS DAYS IN SWEDEN, 5 TO 7 IN EUROPE, AND 5 TO 15 FOR THE REST OF THE WORLD. IF YOU HAVE NOT RECEIVED YOUR PRODUCTS, FEEL FREE TO CONTACT US USING INFO@TODECAY.COM.

 

ORDER STATUS

ONCE YOUR ORDER IS DISPATCHED, YOU WILL PROMPTLY RECEIVE AN EMAIL FROM US CONTAINING A TRACKING NUMBER. THIS TRACKING NUMBER CAN BE USED TO MONITOR THE STATUS AND LOCATION OF YOUR ORDER. VISIT POSTNORD.SE TO TRACE YOUR ORDER AND OBTAIN THE LATEST SHIPPING UPDATES, AS ALL OUR ORDERS ARE FULLY TRACEABLE THROUGH THIS PLATFORM.


REUTRN

YOU CAN RETURN YOUR PRODUCT UP TO 14 DAYS AFTER RECEIVING YOUR ORDER. PLEASE MAKE SURE THAT THE PRODUCTS ARE NOT WORN, WASHED, OR DAMAGED. RETURNS ARE SENT AT YOUR OWN EXPENSE, UNLESS THE GOODS ARE FAULTY. PLEASE READ MORE ABOUT RETURNS IN OUR PRIVACY POLICY.

HERE'S YOUR GUIDE TO INITIATING AND PROCESSING A RETURN WITH TO DECAY:

  1. START BY SHOOTING US AN EMAIL AT INFO@TODECAY.COM. MAKE SURE TO INCLUDE YOUR ORDER NUMBER AND THE REASON FOR YOUR RETURN REQUEST. THIS WILL HELP US QUICKLY PROCESS YOUR RETURN AUTHORIZATION.

  2. ONCE YOUR RETURN IS GREENLIT, WE'LL SEND YOU AN EMAIL WITH A PREPAID RETURN LABEL. SIMPLY PRINT IT OUT AND SLAP IT ON YOUR PACKAGE. IF YOU'RE SHIPPING FROM OUTSIDE THE EU, WE'LL ALSO INCLUDE A RETURN INVOICE IN THE EMAIL FOR YOU TO PRINT AND INCLUDE IN THE PACKAGE.

  3. REMEMBER, FOR A RETURN TO BE VALID, ALL ITEMS MUST BE UNUSED AND IN THEIR ORIGINAL CONDITION, TAGS AND PACKAGING INCLUDED. OTHERWISE, WE WON'T BE ABLE TO PROCESS YOUR RETURN OR ISSUE A REFUND.

  4. PACK YOUR ITEMS SECURELY IN THEIR ORIGINAL PACKAGING OR A STURDY BOX. COVER ANY OLD LABELS WITH THE UPS LABEL. FOR INTERNATIONAL RETURNS, MAKE SURE TO ATTACH THE RETURN INVOICE BESIDE THE UPS LABEL.

  5. DROP OFF YOUR PACKAGE AT ANY POST NORD DROP-OFF LOCATION. YOU CAN KEEP TRACK OF YOUR RETURN ON UPS.COM USING THE TRACKING NUMBER PROVIDED ON THE RETURN LABEL.

PLEASE NOTE THAT ALL RETURNS MUST BE SHIPPED FROM THE SAME COUNTRY OF PURCHASE DUE TO MERCHANDISING RESTRICTIONS.

ONCE YOUR PACKAGE HITS OUR WAREHOUSE, GIVE US 3 TO 7 BUSINESS DAYS TO PROCESS YOUR RETURN, ESPECIALLY DURING BUSY PERIODS.

ONCE PROCESSED, YOUR REFUND WILL BE ISSUED AND CONFIRMED VIA EMAIL. THE REFUNDED AMOUNT WILL BE CREDITED BACK TO THE ORIGINAL PAYMENT METHOD, EXCLUDING SHIPPING COSTS.

TO DECAY RESERVES THE RIGHT TO DECLINE RETURNS THAT DON'T MEET OUR STANDARDS. IF YOUR RETURN ISN'T ACCEPTED, WE'LL NOTIFY YOU VIA EMAIL AND SEND IT BACK AT YOUR EXPENSE.

FOR MORE DETAILS ON RETURN CONDITIONS, REFER TO OUR PURCHASE CONDITIONS.